01
Turn a Customer Request Into a Work Packet
The problem
A customer request arrives incomplete
Important scope, timing, price, inventory, or service details must be recovered before anyone can respond accurately.
What the agent handles
Combine the incoming request with approved service details, customer history, and missing questions.
Capture the request · Check business files · Identify gaps · Prepare response and work packet
Deliverable
A response draft, quote worksheet, assumptions, and delivery checklist.
Human boundary: Staff approve price, availability, terms, recipient, and any customer commitment.